Canais de Atendimento ao Cliente - Sempre Internet

Canais de Atendimento ao Cliente

A Sempre Internet busca a excelência e o aprimoramento constante do atendimento junto aos seus clientes. Para isso deixamos disponíveis diversos meios para contato e aqui informamos os canais e o tempo médio para o início de cada atendimento de sua solicitação.

POR TELEFONE | E-MAIL

Tempo médio de atendimento: 2 minutos

SUPORTE RESIDENCIAL E COMERCIAL:
0800 300 0800

SEGUNDA À SEGUNDA DE 7H ÀS 22H.
VOCÊ PODERÁ obter suporte técnico.

SUPORTE CORPORATIVO E LINK DEDICADO:
0800 600 0800

24 HORAS.
VOCÊ PODERÁ obter suporte técnico e financeiro.

FINANCEIRO RESIDENCIAL E COMERCIAL:
0800 300 0800

SEGUNDA À SEXTA DE 8H ÀS 20H40 E AOS SÁBADOS DE 8H ÀS 14H20.
VOCÊ PODERÁ negociar seus débitos, solicitar 2ª via de faturas, entre outros.

OUVIDORIA:
0800 300 0800 | ouvidoria@sempre.net.br

SEGUNDA À QUINTA DE 8H ÀS 18H E SEXTA DE 8H ÀS 17H.

CANCELAMENTO:
0800 300 0800

SEGUNDA À SEXTA DE 8H ÀS 20H40 E AOS SÁBADOS DE 8H ÀS 14H20.

LOJA

Tempo médio de atendimento: 5 minutos

SEGUNDA À SEXTA DE 8H ÀS 18H
SÁBADO DE 8H ÀS 12H

VOCÊ PODERÁ obter informações sobre planos, novas assinaturas, consulta de promoções, sugestões, upgrade e informações sobre demais setores e serviços.

PELO WHATSAPP
0800 300 0800

Tempo médio de atendimento: 60 minutos

LOJA
SEGUNDA À SEXTA DE 8H ÀS 18H
SÁBADO DE 8H ÀS 12H
VOCÊ PODERÁ realizar novas assinaturas, consultar promoções, cotar periféricos e enviar documentos digitalizados.

SUPORTE RESIDENCIAL E COMERCIAL – 0800 300 0800

SEGUNDA À SEGUNDA DE 7H ÀS 22H.
VOCÊ PODERÁ obter suporte técnico residencial, 2° via, atendimento primário financeiro entre outros.

SUPORTE CORPORATIVO – LINK DEDICADO – 0800 600 0800

24 HORAS.
VOCÊ PODERÁ obter suporte técnico e financeiro.

PELO SITE
sempreinternet.com.br

Tempo médio de atendimento: 6 horas

VOCÊ PODERÁ Testar a velocidade da sua conexão, 2ª via de boleto, gestão da sua conta, avisos, informativos, esclarecer dúvidas, enviar sugestões e ouvidoria.

1. Tempo médio estimado para atendimento sujeito a variações, dentro dos dias e horários especificados de cada setor acima indicado.

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